A practical comparison

Does this workflow actually need AI?

Use explicit rules when the inputs and decisions are predictable. Consider AI for interpreting varied language or documents, with a person reviewing uncertain or consequential results.

Discuss my options
Gouache illustration of two practical approaches to organizing the same task
At a glance
What to considerAI-assisted workflowRules-based automation
InputsVaried emails, documents or natural languageConsistent fields and known formats
DecisionsProbabilistic suggestions that need evaluationExplicit conditions that can be traced
ReviewPeople check ambiguity and high-impact outputsPeople handle exceptions and rule changes
Operating costsModel usage, evaluation and monitoringHosting, integrations and rule maintenance
Good fitDrafting or extracting information for reviewRouting, calculations and repeatable checks

A general comparison of approaches. Actual costs and capabilities depend on the tools and scope you choose.

01

Look at the inputs and decisions.

Write down which inputs have a predictable format and which need interpretation. Explicit conditions may cover routing and calculations even when another step needs AI.

02

Test ordinary cases and exceptions.

Use examples from the work to check results, review time and failure cases. Assign someone to handle uncertain outputs and changes to the rules.

Let’s make something useful

A good place to start is a conversation.

Bring one workflow, a question or the idea you keep coming back to. We’ll work out a useful next step together.

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