GLCOGreat Lakes Computing Office Blog / Topic
Find the repeated work your team could reduce, and plan the review and upkeep needed to make the change worthwhile.
51 articles
AI & automation
Business process reengineering means redesigning a process around the result it must deliver instead of tuning or automating the current steps. Redesign first when the workflow itself is the problem; otherwise improve or automate what works.
AI & automation
Zapier is a hosted, no-code service that runs actions in your other apps when an event happens in one of them. It suits clear, repeatable handoffs; watch task usage, failure handling and account ownership as volume grows.
AI & automation
An AI agent is a model that picks its own next step and calls tools until a task is done. Use one when the steps vary, keep its permissions narrow, and have a person approve anything it can't undo.
AI & automation
ChatGPT is useful for drafting, summarizing and explaining when a person checks the result. Use a business workspace for company information, keep restricted data out, and move repeated tasks into a connected workflow.
AI & automation
A small-business AI acceptable use policy fits on one or two pages. It names approved tools, says which data may go into each, sets review and disclosure rules, and tells people who owns the policy and how to report a problem.
AI & automation
This AI readiness assessment scores one workflow at a time. Check process, data, systems, review capacity, risk rules and measurement, then pilot, fix the weakest area or keep the work manual.
Three useful reads for planning your first workflow.
Account for people, tools and ongoing responsibilities.
Trace a recurring task from its input to a checked result.
Agree who owns, runs and maintains the workflow.
Costs and returns
Count review, corrections, software and maintenance alongside the work an automation removes. Then decide whether the capacity can reduce a real expense or support more paid work.
Measure my returnShare a task or an idea. We can discuss the requirements, the options and a useful starting point.
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